Welcome to the Queensland National Parks Booking Service

Important security update – Queensland National Parks Booking Service

We are investigating a data breach involving Bookeasy, the third-party provider that manages the Queensland National Parks Booking Service.

We are working with the provider to determine what customer information may have been affected and are contacting affected customers directly.

Importantly, at this stage, we do not believe customers' financial information has been accessed, as payments are processed separately through a secure system.

What should customers do?

Please be alert to unexpected emails, text messages, WhatsApp messages or phone calls claiming to be from the department or relating to your national parks booking.

If you receive a suspicious communication:

• Check with us first. Report the communication directly to us at QPWS@detsi.qld.gov.au before taking any action.
• Don't click on links or open attachments. Delete the message immediately.
• If you've clicked a link, run an antivirus scan on your device and change your passwords.
• Don't provide personal information, passwords or payment details.
• If you've provided payment details, contact your bank immediately and follow its advice.

We take the privacy and security of customer information extremely seriously and will provide further updates as our investigation progresses.

We apologise for any concern this may cause.

Image credits:

Banner – Great Sandy National Park, Photographer: Luke Barrowcliffe © Queensland Government

Camping – Whitsunday Islands National Park, Photographer: Mark Fitz © Tourism and Events Queensland

Vehicle Permits – Great Sandy National Park, Photographer: Jesse Lindermann © Tourism and Events Queensland

Attractions – Walkabout Creek Discovery Centre, Photographer: Ian Wilkinson © Queensland Government

Great Walks – Carnarvon National Park, Photographer: Robert Ashdown © Queensland Government

Gift Vouchers – Daintree National Park, Photographer: Maxime Coquard © Queensland Government

Special Accounts – Diamantina National Park, Photographer: John Augusteyn © Queensland Government