Booking terms and conditions - Queensland Parks and Wildlife Service - Camping

 

 

In order to proceed with a permit purchase, you must accept the conditions of permit, as well as the park specific conditions. You should also be aware of your legal requirements (https://qld.gov.au/qpws-legal).

 

Your campsite arrival time should be no earlier than 2pm on the first day of camping and your camp site departure time should be no later than 11am on the last day.

In most instances a refund will not be issued. Please refer to the Queensland Parks and Wildlife Service camping and vehicle permit refund policy at qld.gov.au/refund-policy.

The Department may at its absolute discretion cancel all or part of a booking by giving notice via the email address or telephone number listed within the user’s Account. A full refund or gift card will be provided for a reservation cancelled by the Department. You acknowledge this right and agree to irrevocably waive all rights to pursue any claim you may otherwise have in respect of any such cancellation.

The Department will not be liable for any circumstance beyond the reasonable control of the Department and includes, but is not limited to, war or threat of war, riot, civil strife, terrorist activity, industrial dispute, disease, industrial or nuclear disaster, adverse weather conditions, fire and strikes.

 

All guests must comply with:

1. the Terms and Conditions of use (this document); and

2. other rules of use (including the Park Alerts and permit conditions); and

3. any reasonable directions given by Departmental Rangers, regarding the use of the permit; and

4. any and all applicable laws relating to your attendance at and use of national parks and associated facilities.

 

Once your payment has been confirmed, a receipt of your purchase, your permit tag(s) and any other relevant information will be sent to the email address nominated on your account.

 

 

A vehicle access permit must be obtained before driving on Bribie Island, K’gari (Fraser Island), Mulgumpin (Moreton Island), Cooloola and Minjerribah recreation areas—fees apply for permits in these areas.

All vehicles must be registered and have a valid permit. You must clearly display the details of your permit on your vehicle for inspection by authorised officers.

Daily vehicle access permits are valid only for the day they are booked for, not for a 24-hour period.

Access to the Bribie and K’gari (Fraser Island) Recreation Areas is by 4WD vehicle only.

2WD vehicles, trailbikes and motorbikes are prohibited in the Bribie Recreation Area.

4WD vehicles are required in the Cooloola Recreation Area.

Offroad motorbikes (with full road use registration) are permitted on K’gari (Fraser Island) and in the Cooloola Recreation Area.

For permits relating to the Minjerribah recreation area, please apply online (http://www.straddiecamping.com.au/) or phone (07) 3409 9668.

For permits relating to Mulgumpin (Moreton Island), please contact Mulgumpin Camping (https://www.mulgumpincamping.net.au) on (07) 3506 2371.

 

 

You and your means the user of the National Parks Booking Service.

Our, us and we means the State of Queensland represented by the Department of Environment, Science and Innovation.

 

These Account Terms and Conditions apply to your use of the National Parks Booking Service online booking system.

You may choose not to use the National Parks Booking Service Account facility if you desire.

These Account Terms and Conditions contain important information. It is essential that you carefully read and understand them. These Account Terms and Conditions constitute a legally binding contract between you and the Department.

The Department reserves the right to change the Account Terms and Conditions that apply to your use of the National Parks Booking Service at any time.

 

 

You may close your National Parks Booking Service Account online at qld.gov.au/camping.

If your National Parks Booking Service Account is not available for any reason, you can communicate directly with the Department by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

By agreeing to use this service, or setting up a National Parks Booking Service Account, it does not:

1. Affect or reduce any obligation owed to you by any department or agency of the State of Queensland;

2. Reduce any obligation you owe to any department or agency of the State of Queensland.

 

 

You must:

1. Keep your National Parks Booking Service Account username and password secure at all times.

2. Not permit any other person to use your username and password.

3. Change your password regularly.

You should use appropriate and up-to-date firewall and anti-virus software to protect your computer systems. The Department is not liable to you if the security of your National Parks Booking Service Account is compromised as a result of a failure to protect your computer systems.

 

 

If the National Parks Booking Service Account Terms and Conditions change, we will ask you to accept the new terms and conditions. If you choose not to accept the terms and conditions, we will close your National Parks Booking Service Account.

We have responsibilities relating to the security and privacy of your National Parks Booking Service Account information and transactions.

We will use all reasonable endeavours to ensure that your information is not corrupted or changed.

We will take reasonable care in providing the information and services through the National Parks Booking Service online booking system website. However, we cannot accept liability for any Loss that could arise as a result of your use of the National Parks Booking Service, including your National Parks Booking Service Account. If a problem or loss is caused by the information you included your National Parks Booking Service online booking system Account or because your computer was compromised in some way, we cannot take responsibility any loss or damage.

 

 

For more information about how we protect your privacy and personal information, please see our privacy statement (http://parks.des.qld.gov.au/legal/privacy.html).

We will only use and disclose your personal information to a person, body or other department:

1. As permitted by these National Parks Booking Service Account Terms and Conditions; or

2. To provide you with a service that you have requested; or

3. As authorised by law, for example, if a law enforcement authority or court order lawfully directs us to disclose the information of a user of National Parks Booking Service online booking system.

You may update and correct your personal information at any time by logging into your National Parks Booking Service Account. If you are unable to log into your Account or update and correct your personal information, please contact the Department by emailing This email address is being protected from spambots. You need JavaScript enabled to view it.

 

 

Loss means loss, damage, cost or expense (to any person or property) including consequential or indirect loss or any loss of profits, data, reputation or revenue.

 

 

These National Parks Booking Service Account Terms and Conditions do not negate any terms or conditions of use of any other Queensland Government website.

These Account Terms and Conditions are governed by the laws of Queensland. If any part of these terms or conditions is determined to be invalid, unlawful or unenforceable wholly or to any lesser extent, such terms or conditions shall be severed from the remaining terms and conditions.

Please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it. if you have any questions, problems or feedback regarding your National Parks Booking Service Account.

 

Thank you for booking your permit through the National Parks Booking Service. Queensland Parks and Wildlife Service hope that you have an enjoyable visit to the park or forest you have selected.

For assistance, please contact the Department by emailing This email address is being protected from spambots. You need JavaScript enabled to view it..

Cancellations made within 2 days of your arrival/start date are non-refundable.

Full refund, less any fees paid for cancellations made greater than or equal to 2 days of your arrival/start date.

Booking modifications are not permitted within 2 days of your arrival/activity start date.

Free modifications when made greater than or equal to 2 days of your arrival/activity start date.